Frequently Asked Questions
Everything you need to know about shopping with Columbus Card Shop
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garments to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style.
Are your products sustainably sourced?
Columbus Card Shop is committed to ethical fashion. We partner with manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through select buy-now-pay-later services.